Frequently Asked Questions
Expert support for your premium audio journey.
How long does shipping take for high-end audio equipment?
Standard domestic shipping typically takes 3-5 business days. Due to the delicate nature of high-fidelity components, we use specialized couriers and reinforced packaging to ensure your gear arrives in perfect condition.
Do you offer a warranty on your electronics?
Yes, all products sold by Aural HiFi come with a minimum one-year manufacturer warranty. We also offer extended protection plans for premium amplifiers and speakers at the time of purchase.
What is your return policy for open-box items?
We offer a 30-day return window for most items. Please note that high-end headphones and phono cartridges must be returned in their original, sealed packaging due to hygiene and precision standards.
Can I request a professional setup for my turntable or home theater?
Absolutely. We provide remote calibration assistance for all customers and can arrange on-site professional installation services for premium multi-room audio systems in select metropolitan areas.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. For high-ticket purchases, we also offer secure financing options through Affirm to help you build your dream setup over time.
How do I know if a component is compatible with my current system?
Our team of audiophile experts is available via live chat or email to provide personalized compatibility checks. We can help you match impedance, sensitivity, and connection types before you buy.